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Non-Returnable Products

The following products are not accepted for return and must be repaired by manufacturers' authorized service centers: personal care products, TVs and monitors,computer products, laser printers, scanners, fax and other devices with delicate optics. To locate a service center near you, please refer to your product manual. Unused software may be returned, if unopened, with some exceptions. Defective software, games, CDs and DVDs may be returned for the same title only. Software programs, consumables and media are not returnable to Antonline.com under any circumstance and must be returned to the manufacturer. Stereo and electronic equipment should be bench-tested prior to installation (units that have been installed, scratched, or abused will not be accepted for return or credit). Returned products are subject to shipping and restocking charges, or refund rejection as listed below.

RMA Fee Schedule for Returned Items

Products returned new and, unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% fee which covers the cost of packaging, shipping and handling. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by THG Tech are also deducted from the return.

Products returned opened and used in non-perfect conditions that can be resold as open box items are subject to a 30% fee which covers the cost of the reduced item value, packaging, shipping and handling. Additionally, If packages are requested to be intercepted or are refused or if a pre-paid label is requested and provided for the return, then the additional shipping cost incurred by THG Tech are also deducted from the return.

Products that have digital delivery are not returnable individually or if part of a product bundle. If a digital delivery product was part of a bundle, the bundle may still be returned with all non-digital components subject to the conditions stated above, however MSRP of the digital product will be deducted from the return.

Products returned opened and used, in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box are refused and returned to the customer. If a customer refuses delivery of a returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.

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Vivamus suscipit tortor eget felis porttitor volutpat. Donec rutrum congue leo eget malesuada. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Quisque velit nisi, pretium ut lacinia in, elementum id enim. Cras ultricies ligula sed magna dictum porta.

Vivamus suscipit tortor eget felis porttitor volutpat. Donec rutrum congue leo eget malesuada. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Quisque velit nisi, pretium ut lacinia in, elementum id enim. Cras ultricies ligula sed magna dictum porta.

Vivamus suscipit tortor eget felis porttitor volutpat. Donec rutrum congue leo eget malesuada. Curabitur non nulla sit amet nisl tempus convallis quis ac lectus. Quisque velit nisi, pretium ut lacinia in, elementum id enim. Cras ultricies ligula sed magna dictum porta.

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